Workforce Development Consulting
For over a decade, Career Span, Inc. has served as a consultant for EKCEP, Inc. To learn more about EKCEP, click here
Career Span, Inc. has trained over 120 workforce development specialists in the Global Career Development Facilitator Credential (GCDF), a professional certification for successful career advising expertise in the 21st century workplace.
Career Span, Inc. has a depth of knowledge in coaching and mentoring leaders to engage, develop and promote the wellbeing of staff members through effective communication, conflict resolution and building exceptional listening skills.
Our consulting services include:
- Leadership coaching
- Policy development based on principles
- How to build strong partnerships through collaboration
- Developing an Interpersonal Customer Service Model
- Building a solid infrastructure of processes for successful client interactions, appointments and exiting to employment
- Serving as a liaison between employers and workforce development
Click here to discover more about our Workforce Opportunity Project in which we interviewed 100 employers face-to-face about future workforce needs.
Our Staff Development and Training Philosophy
Career Span, Inc. has extensive training experience and is a certified instructor for the National Career Development Association and the Center for Credentialing and Education in the Global Career Development Facilitator (GCDF) credential.
We train adults using the following paradigm of designing and customizing our curriculum:
- We acknowledge lectures tend to be boring even when the content is very important.
- We believe adults have multiple learning styles so we intentionally incorporate various methods to instill concepts.
- We give ample time to practice the methodologies we teach.
- We give feedback on how to improve in a constructive and positive way.
- We are continuous learners with a bent for understanding the world of work and how people find meaning in what they do.
We believe workforce development professionals must have the essential skills of career advising to be successful in their work.
This includes:
- The twelve essential competencies of a successful career advisor (GCDF).
- The workforce development customer service orientation of empathy, engagement and empowerment.
- The basic knowledge and ability to help a client craft a resume, prepare for an interview and land an offer taught in the Career Advising Academy.
- Develop effective and dynamic relationships with clients and other regional agencies knowing the building blocks of connect, educate and partner.
Three Building Blocks of Success Overview
In this customized workshop, we study, practice and refine the building blocks of an effective client relationship: connect, educate and partner.
Connect
The foundational step of serving a client and reaching goals is the ability to establish an initial rapport through conversation and develop trust and confidence in each subsequent session.
We learn the effective and powerful use of helping skills including listening, responding, clarifying, caring and expressing personal warmth for a client.
Connect is accomplished through engagement and the beginning of a partnership based on trust and mutual respect.
Educate
The career advisor is equipped with labor market information and a thorough understanding of the two job search methods used today. One has a minimal success rate while the other has a clear path toward opportunities to interview and land an offer. The key in this skill is to facilitate the opportunity and earn the right to be a part of your client’s success.
Partner
This building block is about working in a collaborative partnership with a client as well as other workforce development agencies. Partnering is based on mutual respect, accountability and trust that each partner will accomplish timely goals and achieve the outcomes agreed upon.
Career Advising Academy Overview
Career Span, Inc. developed the Career Advising Academy to help develop, build and improve the essential and fundamental skills of helping clients get jobs.
This seminar can be customized into a one-day, two-day or three day module course. Each day is five hours of interactive and instructive learning.
The objective of the academy is to build a strong and successful expertise for each career advisor to construct, write and deliver a client resume that results in job interviews and landing an offer.
Using current labor market trends and knowledge, career advisors will increase understanding and implementation of skills to empower clients and improve the performance goals of advisors.
Training participants will learn:
- To build, write and assist clients in writing a winning resume that lands the job interview for a client. Writing an effective resume is crucial to career advising and must be the foundation of helping clients. Every client needs a quality resume. The review of this skill is integrated into every training module.
- To help career advisors thoroughly prepare to successfully perform at an interview through practice, career advisor motivation and the building of self-confidence. Preparation will be the STAR method of interviewing.
- To successfully search for and find jobs not yet advertised through public media by building employer relationships, researching LMI, empowering clients to know the most effective strategies.
- To build a strong and supportive relationship between career advisor and client as the axis of a successful outcome of exiting to employment.
Career Advising Academy Slide Deck
Customer Service in Workforce Development
The career professional in workforce development is strategically positioned to facilitate a change of course in people’s lives.
This includes:
- Today’s high school students struggling to stay in school and graduate with a diploma
- The hard to reach out of school youth who is likely one or two courses from a GED and new start
- The low wage worker trying to make a better life and get beyond a cycle of poverty
- The dislocated or displaced worker experiencing a business closing its doors or an industry decline with no prospects of future work
No matter what each person faces, the critical factor of their experience with workforce services, is HOW the career staff made them feel.
In our customer service interactive training, we map the course of what empathy, engagement and empowerment provide each client.
Without these essential components, every program, outreach and service will have continual challenges in helping every client reach goals. With them, the process and experience of every client will be beneficial and rewarding.
Our four hour seminar includes hands-on learning to build the essential customer service orientation for effective workforce services.
Contact Us
We offer many career development seminars. Please call us today for a consultation and estimate to customize a training for your organization today.
Our phone number is (859)-608-9756 or email us at carla@careerspanusa.com.